RETURN & REFUND POLICY

Clear, Fair & Secure Policy

At Herbal Incense K2 Store, we prioritize secure delivery and customer satisfaction. Due to the nature of our products and discreet shipping process, our returns and refund policy is structured to protect both our customers and our business.

🚫 No Returns Policy

For safety, privacy, and compliance reasons:

  • We DO NOT accept returns on any orders once shipped
  • We DO NOT accept opened or used products
  • We DO NOT restock or resell returned items

This policy ensures product integrity and customer safety at all times.

💸 Refund Eligibility

Refunds are only considered under the following conditions:

✅ Eligible Cases:

  • Order was not shipped
  • Order was cancelled before processing
  • Payment was made but not confirmed or matched to an order
  • Duplicate payment made for the same order

❌ Non-Eligible Cases:

We DO NOT issue refunds if:

  • Order has already been shipped
  • Customer provided incorrect shipping details
  • Package is delayed in transit
  • Package is held, seized, or delayed by local authorities or customs 
  • Tracking shows “Delivered”
  • Customer refuses to pay customs duties or import fees if required (only international clients)
  • Payment was sent to the wrong address/wallet not provided by us

📦 Reshipment Policy (Important)

We may offer reshipment instead of refunds in specific cases:

🔁 Eligible for Reshipment:

  • Package is confirmed lost in transit (no tracking updates for extended period)
  • Order is returned to sender due to carrier issue (not customer fault)

❌ Not Eligible for Reshipment:

  • Incorrect address provided by customer
  • Customs seizure or rejection
  • Failed delivery due to customer absence or refusal

⚠️ Reshipments are handled at our discretion

🌍 Customs & Seizure Responsibility

Customers are fully responsible for understanding this:

We are NOT responsible for:

  • Seizures from any local authorities or customs
  • Import restrictions in your country (international clients)
  • Additional taxes, duties, or clearance fees (international clients)

If a package is stopped or seized:

  • No refunds or reshipments will be guaranteed
  • Customer assumes full responsibility

⏱ Order Cancellation Policy

  • Orders can only be cancelled before payment confirmation
  • Once payment is confirmed, orders enter processing and cannot be cancelled

💳 Payment Disputes & Chargebacks

We take fraud and abuse seriously.

  • Filing a chargeback or dispute after receiving your order will result in:
    • Permanent ban from our store
    • Blacklisting of your details
  • We provide tracking proof and delivery confirmation for all orders

⚠️ Contact us first before opening any dispute. We are always willing to help within policy limits.

📬 Incorrect Address Disclaimer

Customers must provide accurate shipping details.

We are not responsible for:

  • Lost packages due to wrong address
  • Orders shipped to incorrect or incomplete addresses

No refunds or reshipments will be issued in such cases.

📦 Delivery Confirmation Policy

  • Once tracking shows “Delivered”, the order is considered successfully completed
  • We are not responsible for:
    • Theft after delivery
    • Misplaced packages
    • Third-party handling issues

⚠️ Shipping Delays

Delays caused by:

  • Carriers
  • Customs
  • Weather or global logistics

…are not grounds for refunds

📞 Support & Resolution

If you experience an issue:

  1. Check your order status on our Tracking Page
  2. Contact support with:
    • Order ID
    • Tracking number
    • Clear explanation of the issue

We will review and respond based on this policy.

✅ Agreement to Policy

By placing an order with Herbal Incense K2 Store, you confirm that:

  • You have read and agreed to this Returns & Refund Policy
  • You understand the no-return policy
  • You accept all shipping and customs risks
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