TERMS & CONDITIONS

Overview

This website is operated by Herbal Incense K2 Store. Throughout the site, the terms “we”, “us” and “our” refer to Herbal Incense K2 Store.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions, including all policies referenced herein.

If you do not agree to these terms, you may not access the website or use any services.

🛒 Eligibility & Use of Website

By using this site, you confirm that:

  • You are at least 18 years old
  • You will use our products in compliance with your local laws and regulations
  • You will not use our website for any illegal or unauthorized purpose

We reserve the right to refuse service to anyone at any time.

📦 Products & Services

  • All products are sold as-is and are subject to availability
  • We reserve the right to modify or discontinue products without notice
  • We do not guarantee that product descriptions or content are error-free

🚚 Shipping & Delivery

By placing an order, you agree to our Shipping Policy:

  • Orders are processed Monday to Saturday
  • Delivery times are estimates, not guarantees
  • All shipments include tracking numbers
  • We ship nationwide across the USA and internationally including  Canada, and Europe

We are not responsible for delays caused by:

  • Carriers
  • Customs (international clients)
  • Weather or logistics issues

🌍 Customs & Legal Responsibility

You agree that:

  • You are responsible for understanding your country’s import laws (international clients)
  • You may be required to pay customs duties, taxes, or clearance fees 
  • You assume all risks related to customs inspections or seizures by authorities

We are not liable for:

  • Seized or confiscated packages
  • Customs delays
  • Additional import charges

📦 Discreet Shipping

All orders are shipped in plain, unbranded packaging for privacy.

We do not include:

  • Product names
  • Brand identification

🔁 Returns & Refunds

By purchasing from us, you agree to our Returns & Refund Policy:

  • No returns are accepted
  • Refunds are only issued under strict conditions
  • Reshipments may be offered at our discretion

📍 Order Accuracy

You are responsible for providing accurate shipping details

We are not liable for:

  • Incorrect addresses
  • Failed deliveries due to customer error

📬 Delivery Confirmation

  • Orders marked “Delivered” by the carrier are considered complete
  • We are not responsible for:
    • Lost or stolen packages after delivery
    • Third-party handling issues

⚠️ Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any direct, indirect, or incidental damages
  • We do not guarantee uninterrupted or error-free service
  • Use of our website and products is at your own risk

🚫 Prohibited Uses

You may not use our site:

  • For unlawful purposes
  • To violate any laws or regulations
  • To transmit malicious code or harmful content
  • To attempt to gain unauthorized access to our systems

Violation of these terms may result in termination of service

💥 Chargebacks & Disputes

  • Initiating a chargeback after delivery is considered fraud
  • We reserve the right to:
    • Ban accounts
    • Blacklist customer details
  • We provide tracking and proof of shipment in all disputes

⚠️ Always contact us first for resolution.

🔐 Privacy

Your submission of personal information through the store is governed by our Privacy Policy

📞 Contact Information

For questions regarding these Terms:

  • Contact us via the Contact Page or email
  • Include your Order ID for faster assistance

✅ Agreement

By using this website and placing an order, you confirm that:

  • You have read, understood, and agreed to these Terms & Conditions
  • You accept all policies related to shipping, payments, and refunds
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